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The following terms and conditions apply to all transactions.
All orders made are subject to the acceptance of these
Conditions, and deemed to be accepted by you when placing
your order. These Conditions do not affect your statutory
rights. These terms and conditions are subject to change
without notice and supersede all previous editions. |
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1. PAYMENT FOR GOODS |
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1.1. We will treat each order for goods as an offer
by you to purchase the goods subject to these Conditions.
You are deemed to accept the Conditions when you place
an order for goods with us. Our contract with you only
begins when we confirm acceptance of your offer to purchase
goods from us. An order will not take place (and we will
not be deemed to have accepted your order) until we have
validated and confirmed your payment. Any communication,
which you receive from us prior to validation, is not
to be deemed as an acceptance of your order. In the event
of any pricing error occurring within our website, within
a written or verbal quotation, or contained within any
fax or e-mail correspondence however received, all incomplete
orders shall be deemed void. |
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1.2. Many of the goods we sell are of a technical nature
and whilst we endeavour to publish as much information
as is practical about the goods, the descriptions of the
goods are as set out on the website. All drawings, photographs,
descriptive matter, colour, specifications and advertising
on our website are for the sole purpose of giving an approximate
idea of the goods. They will not form part of the contract
between us. |
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1.3. Your order for goods is subject to stock availability.
If we do not supply goods to you for any reason we will
inform you of the situation and will not charge you for
those goods, and will refund any money already paid by
you for these goods. We are not liable for any financial
loss incurred by you relating to interest payments, or
loss of earnings, or similar gains you would have received
on monies paid to us in lieu of any unfulfilled order. |
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1.4. Payment for goods must be made in accordance with
our purchase procedure as set out on our website. All
orders are positively credit card sanctioned prior to
dispatch. We can accept no responsibility if any details
you provide us with that are incorrect or if any order
is held up as a result of incorrect or unsubstantiated
details. |
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2. GUARANTEE |
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2.1. All new goods are sold with the benefit of a minimum
12-month manufacturers guarantee. Full warranty details
are available with your product, or from our customer
services team. It is your responsibility to complete and
return the purchase registration form enclosed with the
goods to the manufacturer. |
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2.2. If these goods are deemed tampered with in any
way your warranty will become void and you will become
responsible for the costs of replacement and return shipping.
If no manufacturing fault is found you will be responsible
for the costs of replacement and return shipping. Wherever
possible we will respond to your individual circumstances.
Will not be liable for any transit damage that may occur
on any product you have returned to us for replacement.
We strongly suggest that you make sure you have used sufficient
packaging to protect your product and insure against damage
before returning any product for replacement. For advice
on how to pack your goods safely before return please
contact our customer service team. |
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2.3. The warranty does not cover accidental damage,
modifications to, failure(s) not due to manufacturing
defect(s), when any warranty void sticker has been tampered
with, failure to comply with the original manufacturers
conditions of intended use, any accessories supplied.
Mattressnextday.co.uk cannot be held responsible for any
costs arising from unauthorised repairs to equipment during
the warranty period. Only Mattressnextday.co.uk or the
equipment manufacturer or their authorised service agents
can carry out any warranty work. Any unauthorised repairs
or repair attempts will void the warranty. |
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2.4. In relation to new goods the company will accept
liability for defective goods only to the extent that
the company is entitled to make a claim under the manufacturer's
or publishers warranty and obtain from the manufacturer
or publisher a refund, credit, repair or replacement
of the defective goods. |
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3. DELIVERY OF GOODS |
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3.1. Delivery of the
goods shall be made to UK mainland addresses
only and must be signed for. The address will be that
registered with your payment card issuer, unless you request
otherwise and we agree to such a request (at our sole
discretion). |
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3.2. We will endeavour to deliver your goods if in stock
within 3 - 5 working days (with the exception of weekends
& public holidays) but time shall not be of the essence.
If we are unable to deliver the goods for any reason you
will be notified and will not be obliged to pay for the
goods. However, we shall not be liable for any loss, which
may be suffered by you caused by any delay of delivery
unless caused by our negligence. If delivery of the goods
is delayed by more than 30 days, you shall be entitled
to contact us and cancel the order. Any monies paid in
respect of the goods, which are not delivered, will be
refunded. |
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3.3. Goods, other than faulty goods may not be returned
after 7 days unless we agree that there is good reason
for us to receive such goods back. If we agree to accept
these goods back into stock they are subject to a £69
delivery cost fee. Incorrectly ordered goods or non-delivery
(customer out) items are also subject to a £69 delivery
cost fee. We regret that we cannot accept returns of the
following: Divan bases, pillows, mattresses and products
that have been made to a bespoke size or personalised.
The above products will be exempt from the statutory 7
day cooling off period where the products have been unsealed,
and your right to cancel will have ended for reasons of
health and hygiene as the product will be deemed to have
been used. We recommend that you make full use of our
sales team for advice prior to purchase. We adhere to
the Customer Protection (Distance Selling) Regulations
2000 No. 2334. |
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3.4. If goods arrive in a damaged condition you must
inform us as soon as possible. We shall arrange collection
of the goods (other than used goods) and will either replace
the goods at no extra charge, or refund any monies paid
by you for the goods. |
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3.5. We will deliver to business addresses at your request
but stress that if instructed to do so, the card used
in the transaction must be officially registered to that
address. Also you are agreeing that anyone situated at
your business address has your written authority to accept
goods on your behalf. We will accept no responsibility
for goods once they have been delivered to and signed
for at the requested address. |
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4. CREDIT & EXCHANGES |
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4.1. We will provide a full refund (excluding delivery
charges) if the product you have selected is found to
be unsuitable within 7 working days following delivery,
providing the product is returned in it's original box,
in 'as new' condition, unmarked and all polyutherane packaging
unsealed. |
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4.2. Vacuum Packed Mattresses. This particular product
will be exempt from the statutory 7 day cooling off period
where the products have been unsealed, and your right
to cancel will have ended for reasons of health and hygiene
as the product will be deemed to have been used. We recommend
that you make full use of our sales team for advice prior
to purchase. We adhere to the Consumer Protection (Distance
Selling) Regulations 2000 No. 2334. |
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4.3. All returns carriage costs will be borne by you
the sender. |
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Mattressnextday.co.uk is a trading name of Bedsonline.biz
Limited
Bedsonline.biz Limited
Company number 05351950
Registered in England & Wales
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Registered office
36 John Wilson Business Park
Harvey Drive
Whitstable
Kent
CT5 3QT
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