Warranty piece of mind
Your mattress is warranted against faulty workmanship or defective materials for up to 5 years from date of purchase, depending on the level of warranty allocated to the product. All of our mattresses come with a 5 Year warranty with the following exceptions:
|Single||Less than £100||1 Year|
|Double||Less than £130||1 Year|
|King||Less than £150||1 Year|
|Super King||Less than £200||1 Year|
In the event that a product is found to have a defect/fault then you will be entailed to a percentage off a similar priced product:-
|Time Frame||% Off|
Examples based on a Mattress costing £100 which has a fault/defect:
|Year 1||Replace free of Charge|
|Year 2||Customer pays £50 towards another mattress costing £100 – i.e 50% off|
|Year 3||Customer pays £60 towards another mattress costing £100 – i.e 40% off|
|Year 4||Customer pays £70 towards another mattress costing £100 – i.e 30% off|
|Year 5||Customer pays £80 towards another mattress costing £100 – i.e 20% off|
Bedframes and Divan bases come with a 1 year guarantee.
In the unlikely event that your purchase requires after sales servicing, please contact us on 0844 3911 222If this event occurs within 1 year of purchase, the item will be repaired or replaced free of charge at the companies discretion. Thereafter, up to and including the 5th year, a service charge percentage of the current retail price will be levied. In the event that a mattress is replaced under warranty, then the new mattress will be delivered free of charge. It will be the responsibility of the customer to dispose of the old mattress. We reserve the right to refuse service should the complaint be due to causes other than a faulty manufacturer or defective materials. Or should the product be in an unhygienic condition.
If the product you have purchased develops a fault and we cannot assess the damage from a photograph, then we may need to inspect the product. As the inspection is carried out with an independent company there is a charge of £30.00. If the product is less than 6 months old we will arrange an inspection and the customer would only be liable for the inspection charge if the product is found to be not faulty. If the product is more than 6 months old we would require the customer to pay a deposit of £30.00 and would arrange the inspection. If the product is found to be faulty, the inspection deposit would be refunded.