Your mattress is warranted against faulty workmanship or defective materials for up to 5 years from date of purchase, depending on the level of warranty allocated to the product. All of our mattresses come with a 5 Year warranty with the following exceptions:
Less than £100
Less than £130
Less than £150
Less than £200
In the event that a product is found to have a defect/fault then you will be entailed to a percentage off a similar priced product:-
Examples based on a Mattress costing £100 which has a fault/defect:
Replace free of Charge
Customer pays £50 towards another mattress costing £100 – i.e 50% off
Customer pays £60 towards another mattress costing £100 – i.e 40% off
Customer pays £70 towards another mattress costing £100 – i.e 30% off
Customer pays £80 towards another mattress costing £100 – i.e 20% off
Bedframes and Divan bases come with a 1 year guarantee.
In the unlikely event that your purchase requires after sales servicing, please contact us on 0333 0069 769.
If this event occurs within 1 year of purchase, the item will be repaired or replaced free of charge at the companies discretion. Thereafter, up to and including the 5th year, a service charge percentage of the current retail price will be levied. In the event that a mattress is replaced under warranty, then the new mattress will be delivered free of charge. It will be the responsibility of the customer to dispose of the old mattress. We reserve the right to refuse service should the complaint be due to causes other than a faulty manufacturer or defective materials. Or should the product be in an unhygienic condition.
If the product you have purchased develops a fault and we cannot assess the damage from a photograph, then we may need to inspect the product. As the inspection is carried out with an independent company there is a charge of £30.00. If the product is less than 6 months old we will arrange an inspection and the customer would only be liable for the inspection charge if the product is found to be not faulty. If the product is more than 6 months old we would require the customer to pay a deposit of £30.00 and would arrange the inspection. If the product is found to be faulty, the inspection deposit would be refunded.
This Hyder Premium Hercules Stone Divan Base will give you the base you need in order to provide superior support for you and your mattress.
Ideal if you wish to create your own divan set by adding one of our many mattresses or headboards or if you already have a mattress that just needs a new base.
*Please note - the 3ft single size base is delivered as 1 piece.*
You have 14 days of receiving your goods to inform us that you wish to return your product for a Full Refund, minus any delivery costs incurred for the return. Please check our terms for more information
When in stock, you can receive this product the very next day when ordered before 5pm. Don’t want it tomorrow? No problem! Simply choose a different day in the basket.
Got a question?
Speak to an expert advisor via phone, chat or email. Please quote this product code: 1275347 to speed up your query if related.