Order Now for Fast 24hr Delivery on Saturday 28 May*
Call our Sleep Experts now on 0333 0069 769 (calls charged at your local rate)
Delivery & Tracking Information Delivery
Contact Us & Opening Times Call Us
Shopping Cart Basket
FREE DELIVERY*
Fast next day or day of choice delivery
SPREAD THE COST
0% interest free finance now available
PRICE MATCH
The lowest prices on the web*
OVER 7000+ REVIEWS
Happy customers everywhere

Warranty

Warranty piece of mind

Your mattress is warranted against faulty workmanship or defective materials for up to 5 years from date of purchase, depending on the level of warranty allocated to the product. All of our mattresses come with a 5 Year warranty with the following exceptions:

Size Price Warranty
Single Less than £100 1 Year
Double Less than £130 1 Year
King Less than £150 1 Year
Super King Less than £200 1 Year

In the event that a product is found to have a defect/fault then you will be entailed to a percentage off a similar priced product:-

 

Time Frame % Off
Year 1 100%
Year 2 50%
Year 3 40%
Year 4 30%
Year 5 20%

 

Examples based on a Mattress costing £100 which has a fault/defect:

 

Year 1 Replace free of Charge
Year 2 Customer pays £50 towards another mattress costing £100 – i.e 50% off
Year 3 Customer pays £60 towards another mattress costing £100 – i.e 40% off
Year 4 Customer pays £70 towards another mattress costing £100 – i.e 30% off
Year 5 Customer pays £80 towards another mattress costing £100 – i.e 20% off

 

Bedframes and Divan bases come with a 1 year guarantee.

 

 

In the unlikely event that your purchase requires after sales servicing, please contact us on 0844 3911 222

If this event occurs within 1 year of purchase, the item will be repaired or replaced free of charge at the companies discretion. Thereafter, up to and including the 5th year, a service charge percentage of the current retail price will be levied. In the event that a mattress is replaced under warranty, then the new mattress will be delivered free of charge. It will be the responsibility of the customer to dispose of the old mattress. We reserve the right to refuse service should the complaint be due to causes other than a faulty manufacturer or defective materials. Or should the product be in an unhygienic condition.

If the product you have purchased develops a fault and we cannot assess the damage from a photograph, then we may need to inspect the product. As the inspection is carried out with an independent company there is a charge of £30.00. If the product is less than 6 months old we will arrange an inspection and the customer would only be liable for the inspection charge if the product is found to be not faulty. If the product is more than 6 months old we would require the customer to pay a deposit of £30.00 and would arrange the inspection. If the product is found to be faulty, the inspection deposit would be refunded.

MattressNextDay© 2003 - 2016. All Rights Reserved.

web2