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Customer Satisfaction

Returns & Refunds

Our smooth returns and refunds process will have you sleeping soundly.

We understand that sometimes you may want to return an item for an exchange or refund. We aim to make this process as easy and hassle-free as possible.

We hope that you will be pleased with our service and will fall in love with your brand new bed. However, there may be occasions where something does go wrong. If this is the case, you can be rest assured that we will do our very best to ensure the returns, cancellations and refunds process is stress-free.

Cancelling orders before delivery

You can cancel your order at any point after placing your order. If the items have already been dispatched, a small cancellation charge may be applicable. Please speak to one of our customer service agents for more information.

Checking products before accepting delivery

Before signing off with the courier, make sure to check your product upon delivery for any damage (without removing the heat-sealed mattress bag).

If you do identify that there is a problem, then please refuse delivery, ensuring you sign off that the product is marked or damaged, or the wrong item and from there the driver will deliver it back to us.

Once you refuse delivery, please inform our customer support team within 24 hours that a delivery attempt had been made, but was rejected. Once we receive the item back, we will be able to send you a replacement.

Cancelling orders after delivery

Yes, you can cancel your order after delivery, provided that it is unopened and unused. To cancel, you must notify us no later than 14 working days from the day of delivery.

Once we confirm the cancellation, you will then be given a further 14 days to return the mattress back to us. We will be able to process your refund once the return has been received by our warehouse.

To notify us of a cancellation, head over to our contact us page.

Damaged or incorrect items

If you realise that your new item is damaged or not what you ordered after delivery, then please contact our customer support team within 24 hours after delivery with photographic evidence, proving that it’s either the wrong product or is damaged. Once we have received the evidence, we will be able to review the situation and from there look into exchanging the product or refunding you.

Remember, if you do receive damaged, or incorrect goods, please make sure to keep the item unused and within its original packaging. Returning products that have been used, or missing packaging could affect your chances of an exchange/refund.

Returning items

If you want to return your item, chat to our customer service team who will be able to let you know where to send it and how.

If you are wanting to return a product that you realise is wrong or damaged when delivered to you, then please contact our Customer Support team within 24 hours after delivery with photographic evidence. If the error is ours, we will be happy to arrange an exchange or refund.

You can contact us here

Refunds

As long as you return your product as unused, unopened and within the necessary timescale, then we will be able to refund you as soon as possible once we have received it.

Make sure if you are cancelling your order after delivery, that you contact us within 14 days after the day of delivery and return your product within 14 days after the day you contacted us to confirm cancellation.

Depending on when you cancelled your order, refunds will deduct any cancellation charges where appropriate.