Returns - Easy & Hassle-Free | MattressNextDay
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Returns

We understand that sometimes you may want to return an item for an exchange or refund. We aim to make this process as easy and hassle-free as possible.

Here at MattressNextDay, we know that you will be pleased with our service and will fall in love with your brand new bed. However, there may be occasions where something does go wrong. If this is the case, you can be rest assured that we will do our very best to ensure the returns, cancellations and refunds process is stress-free.

With this in mind, you can find out more about our returns policy here:

Cancelling order before delivery

Yes, you can cancel your order at any point after placing your order. Even if you want to cancel your order after it has been dispatched from our warehouse, you can do so by paying a late cancellation fee (normally £45) and we will then refund you the order.

Check your product before accepting delivery

Before signing off with the courier, make sure to check your product upon delivery for any damage (without removing the heat-sealed mattress bag).

If you do identify that there is a problem, then please refuse delivery, ensuring you sign off that the product is marked or damaged / wrong item and from there the driver will deliver it back to us.

Once you refuse delivery, please inform our customer support team within 24 hours that a delivery attempt had been made, but was rejected. Once we receive the item back, we will be able to send you a replacement.

Cancelling order after accepting delivery

Yes, you can cancel your order after delivery, provided that it is unopened and unused. To cancel, you must notify us no later than 14 working days from the day of delivery.

To cancel your order, please contact us by either:
Email - support@mattressnextday.co.uk
Calling our helpful Customer Support team on 0333 0069 769
Writing to us at Mattressnextday, Unit 11c Claremont Way, Lakesview International Business Park, Hersden, Canterbury, Kent, CT3 4BF

Once we confirm the cancellation, you will then be given a further 14 days to return the mattress back to us. We will be able to process your refund once the return has been received by our warehouse.

Damaged / incorrect items

If you realise that the item is damaged or not what you ordered after delivery, then please contact our customer support team within 24 hours after delivery with photographic evidence, proving that it’s either the wrong product or is damaged. Once we have received evidence, we will be able to review the situation and from there look into exchanging the product.

Remember, if you do receive damaged, or incorrect goods, please make sure to keep the item unused and within its original packaging. Returning products that have been used, or missing packaging could affect your chances of an exchange/refund.

Returning products

or us to give you a full refund on any cancelled products, you will need to organise the return, using your own courier.

Don’t know any courier services available? Don’t worry, we have got a couple of trustworthy suggestions:
Anyvan.com
Parcelmonkey.co.uk
Shiply.com

To return products, please ask the courier to send to: MattressNextDay, 11C Claremont Way, Lakeviews International Business Park, Hersden, Canterbury, Kent CT3 4BF.

We accept deliveries from Monday - Friday, 9am - 4pm. To help the process run easier, please give your courier our telephone number, and we will be happy to speak to them if they run into issues when attempting to deliver returning items.

If you are wanting to return a product that you realise is wrong or damaged when delivered to you, then please contact our Customer Support team within 24 hours after delivery with photographic evidence. If the error is ours, we will be happy to arrange an exchange.

Refunds

As long as you return your product as unused, unopened and within the returned timescale, then we will be able to refund you as soon as possible once we have received it.

Make sure if you are cancelling your order after delivery, then contact us within 14 days after the day of delivery and return your product within 14 days after the day you contacted us to confirm cancellation.

Depending on when you cancelled your order, refunds will deduct any cancellation charges where appropriate.

To find out more about our returns policy, please visit our Terms & Conditions.