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The mattress arrived on time, was delivered so promised. No complaints.
Delivery was delayed, had to call them up, then the delivery guys only left the mattress at my apartment building door so had to carry it myself through the lift and to my flat.
The mattress is very soft not serving the purpose even if it is a pocket mattress.
Excellent service again from mattress next day. This is the 3rd time I have purchased a mattress through them. This sleepsoul mattress was bought of us as we were changing our bed but also bought a similar one which is 32cm deep for our spare room (parents have new hips so needed the height) . I love the choice and ease of seeing features on the website. So far our new mattress is comfier and cooler than our old one. Great delivery service with time slots allocated and great comms. Prices very competitive. Will buy again from here if and when needed.
I was sent 3 damaged mattress which I assume were rejects from somewhereshocking servise and getting refund extreemly difficult. They seem to have no ide what they are doing the worse company I have ever delt with stay away, from bed-world.
A little late, but excellent on the phone and came very next day. Obviously due to covid little late delivery is understandable.
Good mattress. As described on website. Prompt delivery and kept well informed on the way.
Mattress arrived as scheduled but there was a problem with the delivery company. It was resolved later the same day.
Very uncomfortable mattress despite many good reviews. Had back pain every morning when using the mattress. Unable to resolve issue with mattressnextday. We bought a replacement from a high street retailer and that was slightly cheaper and it was extremely comfortable so we can finally sleep again and have no back pain.
Mattress arrives swiftly, wrapped in two plastic wrappers. Had a good night's sleep on it but that is it as its for the guest room. Haven't had any complaints from the guests I had over the last 7 days, so I guess they are satisfied as well.
I ordered two mattresses. They were delivered on the day and time allocated and the feedback from my guests is very comfortable so im a very satisfied customer and wouldnt hesitate to use mattressnextday again and recommend them to friends and family
Despite advertising 'next day' it wasn't. Had to arrange for a delivery to a store for the mattress to be forwarded on to me. I then find the mattress had not been labelled as requested so floating around for a while before being tracked down. All that is on the mattress is 5.0 poise 3200. No name, or company. All were given. When it reaches me in france it had better be the right mattress!
Ordered a bed last week.Money taken straight from account, few days later email in junk saying mattress out of stock would I like to wait until its back in, in october.Called them to ask why money taken when they havent got the item.They explained the manufacturer had not got the item in stock.Surely you check you have sufficient stock before advertising an item, and taking money.Asked for a refund which they duly did.
Pretty average service - had to chase to get a delivery date, when I called the day before to ask if it was am or pm delivery, the agent was quite rude and just said "i have no idea, we use a national courier". I was advised of a delivery time window (07.30-09.30) after 10pm the night before delivery. The delivery didn't come until after noon. Packaging was not removed though to be fair my neighbour who took delivery, asked the delivery team to stop unwrapping because they were marking the items with dirty hands. I'm happy with the bed itself - probably worth the several week lead time. Absolutely no frills 'service'.
Excellent service and products at very good prices. Delivery was exactly when and how they said it would be. Far easier to order and deal with than argos or other bed companies. They tell you what stocks they have at the start of the ordering process rather than getting to the end to find out delivery won't be for weeks like argos and others.
I bought this extra firm mattress a few weeks ago,it's so comfortable .
Do not use this company. An ignorant customer service team who do not get back to you over an issue. I've bought a mattress that has no support on the side and it has a hard lump through the middle. I've been told that it might still be settling after four months! They sent an inspector that draped a piece of cotton over the bed, then deemed it okay! It's really not acceptable.
Delivery was pain free and I was kept up to date regularly with texts and emails. I had to wait a couple of weeks for the mattress to be delivered but I knew that when I ordered
Item arrived on time excellent mattress thanks
Excellent service, I choose my selected day and was kept informed all the way!
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