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Frequently Asked Questions about Delivery, Mattresses & Beds

Product-related Questions:

What size mattress does the spring count on your website relate to?

The spring count on a mattress is pro-rata from a 5ft Kingsize.

What are the standard UK mattress dimensions?

Small Single 2ft6 x 6ft3 or 75cm x 190cm
Single 3ft x 6ft3 or 90cm x 190cm
Small Double 4ft x 6ft3 or 120cm x 190cm
Double 4ft6 x 6ft3 or 135cm x 190cm
King 5ft x 6ft6 or 150cm x 200cm
Super King 6ft x 6ft6 or 180cm x 200cm


Delivery Questions:

Can I specify a delivery slot?

You are able to narrow down a delivery slot between 8am-1pm for a charge of £6.95. Otherwise free delivery is an open slot between 7:30am - 6pm.

Can the driver call me before delivery?

We can put a request in for the driver to call you prior to delivering but unfortunately this is not a guaranteed service.

Do you deliver at the weekends?

We can offer delivery on a Saturday and this is charged at £24.95. Unfortunately we do not offer deliveries on Sundays.

Can you take my delivery upstairs?

We can only take items upstairs if a Premium Room of Choice Upgrade is purchased at checkout for £14.95. If this service is not purchased, we will deliver to the first accessible ground floor door of the property.

Can I request special instructions when delivering?

Once proceeding to your basket there is a box for you to enter any delivery instructions. This is a request and does not form part of the contract with MattressNextDay.

What happens if I miss my delivery?

The courier company will leave a calling card where possible. You will need to call the number on the card to rearrange a suitable date. Alternatively you can call us and we can get in contact with the couriers to arrange this for you.

Can I select a delivery day in advance?

Yes, when proceeding from the basket, you can select a delivery date up to approximately three weeks in advance. If you need it to be further in advance please call us and you can select any date you require.

Can you take away my old mattress away?

MattressNextDay offer a nationwide mattress disposal service. This can be found here.

What time do I need to order by for next day delivery?

You will need to have your order processed and paid for by 5pm to qualify for next day delivery. This is stock depending and we recommend calling us to confirm stock availability if next day delivery is essential.

Can my bed be assembled?

Unfortunately as we use a courier company we are unable to offer an assembly service for any bed frames.

Do the beds come flat packed?

Yes all the bed frames we sell arrive flat packed and require assembly.



After-sales Questions:

How often should I rotate my mattress?

We recommend rotating your mattress every two weeks for the first three months of use and then every month thereafter.

Can I return my mattress if I do not like it?

All returns carriage costs will be borne by you the sender, unless deemed that the product was either damaged on arrival, faulty or incorrect. Goods must be unused, wrapped in their original packaging and still in a saleable condition. MattressNextDay can offer a collection of goods for a fee of £69.00. The consumer however is not obliged to use this service, and can arrange their own return of goods.

What happens if my product develops a fault?

If the product you have purchased develops a fault and we cannot assess the damage from a photograph, then we may need to inspect the product. As the inspection is carried out with an independent company there is a charge of £30.00. If the product is less than 6 months old we will arrange an inspection and the customer would only be liable for the inspection charge if the product is found to be not faulty. If the product is more than 6 months old we would require the customer to pay a deposit of £30.00 and would arrange the inspection. If the product is found to be faulty, the inspection deposit would be refunded.

How can I claim on my guarantee or warranty?

To make a claim under the guarantee or warranty, we will require details of the order number. Or a copy of the order confirmation e-mail. Without this we cannot guarantee we will be able to trace your order details, which would result in us not being able to verify your claim.