Dormeo Octasmart Mattresses

After being let down by another company

After being let down by another company (my mattress getting lost in transit). I was dubious about getting another mattress ordered however my delivery was on time and delivery updates were accurate. The two delivery chaps were efficient and polite and the old mattress taken away. Very pleased with the service and product.

Easy to navigate the website

Easy to navigate the website arrived in the time stated brought it straight in and removed the old on within minutes highly recommend

Great service

Other suppliers were quoting long lead times. Ordered and the mattress we wanted was delivered the next at the specified time and our old one taken away. Very pleased.

Love our new bed and base

The ottoman bed and serenity mattress was deliveredon time and the delivery was very quick and efficient.So much storage in the ottoman base, wish I had got one years earlier.

Bought a replacement for our tired

Bought a replacement for our tired hypnos, from looking at all the various ranges available, and choosing our replacement the process, delivery and quality of the product was faultless - thank you!

Sleepsoul Space, 2000 double mattress My daughter had purchased this mattress

My daughter had purchased this mattress so I didn't have to do much research, I was able to check her mattress in the first instance. The mattress itself has a 10 year warranty and is which recommended. It was in the sale at the time and with a little research through money back options and my blue light card I had a little extra discount so this made it value for money also. The mattress is excellent quality and I feel very supported. I am able to sleep on my front without pain now which is great. There are two things I would like to make others aware of which I overlooked. Firstly, there is an extra charge for the mattress to be taken upstairs. I didn't notice this, initially I wasn't bothered as in my younger days I worked in a hotel and moving mattresses was standard - please pay to have your mattress taken upstairs. The mattress is 45kg and I couldn't move it by myself at all. The second thing. The mattress is very well wrapped, twice. The inner wrapping is thick plastic and vacuum packed, the outer wrapping is like a extra strong cling film. I have seen the comedy sketches where mattresses open and surprise people. I assumed it would be the inner layer which would spring the mattress open. It isn't! the outer cling film layer once you release it opens the mattress fully. I live alone, and it opened quickly and upside down, turning this over was a challenge so please be careful. The mattress is deep and feels luxurious. I had to order all new mattress protectors and sheets which is a lovely extra treat. My bed is now super high too. Great for me - I feel like a queen. But it makes it hard for my dog who now struggles to get on the bed ( and shes a big dog!), something else to bear in mind. I definitely recommend this mattress.

Do exactly what they say

Despite a late order was delivered on time by helpful crew. Choice of mattresses was vast with detailed measurements of each mattress in all sizes

Great company

Great company, excellent communication, upto date information. Easy website to find the right products.Delivery service was excellent, customer service the lady was lovely and so helpful.Easy to order.

The mattress was delivered on time and

The mattress was delivered on time and the service from the team was excellent. They were friendly and helpful.

From start to finish the process was

From start to finish the process was easy, we we're kept updated all the way through to delivery. The delivery men we're exceptional, they went above and beyond expectations. The bed was exactly as described on the website. My brother is really really pleased with his new bed.